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Digital Decision-Making Aids for Depression

Decision-making, Healthcare, Doctor-patient interaction
Project Intro

This project was finished in Spring 2016, where I worked with Professor Nassim Jafarinaimi and two other professionals from Mayo Clinic.

Design Goal

Through digital medication cards, we are trying to build pleasant doctor-patient relationships, facilitate conversation, and accelerate decision making.

Deliverables

We created a fully functional prototype demonstrating key features, and a process book documenting each steps as well.

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Project Background Research

We explored how Mayo Clinic is currently doing with existing paper medication cards to get more context.
Medication Card Overview
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Storyboard of Use
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What does Mayo Clinic Want?

We interviewed a designer and a doctor from Mayo, in order to identify design space on both business and product sides.
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Existing Problems on the Business Side

In transferring to a digital device, Mayo Clinic wants to reduce the budget on printing cards, while facilitate interactions with patients.
Cards Condition

Sometimes people sketch on the reusable cards, which requires Mayo Clinic to replace them with new sets.

Updating Cards

When new medications come out, Mayo Clinic needs to keep the information on cards to be accurate and up-to-date.

Interaction Issue

Patients remain silent when doctors lead the conversation, which helps nothing with decision-making.

Understanding User's Pain Points

Due to the privacy issues, we were only able to watch some private videos of patients discussing with doctors, as a unique way of contextual inquiry.
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Proposed Solutions

Based on the observation, we identified three design principles.

Shared Reading Experience
 

In Card Introduction, doctors and patients could walk through need-to-knows on a shared screen in order to understand medications and side effects.

Collaborative Comparing and Selecting Experience

In Medication Selection doctors and patients work together on comparing side effects and issues, as well as selecting the most appropriate medication.

Effective Leave-taking Experience
 

In Leave-taking, doctors and patients review the medication and side effects again and then send/print it out for future reference.

Brainstorming & Design Exploration

We brainstormed possible solutions and workflows of using medication cards in order to figure out the most useful solution.
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Prototyping and Iteration

Based on the design principles, we created following screens.
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Final Design & User Flow

Live Demo Here
Starter Page

Starter

Introducing key information that patients need to know before conversation starts.

Starter Page

Introduction

Inviting patients and doctors to start their conversation by selecting issues.

Starter Page

Comparison & Selection

Activating issues and selecting the most appropiate medications to proceed.

Starter Page

Comparison & Selection

Pulling up Keep in Mind card at anytime to check critical considerations for each medication.

Starter Page

Summarization & Share

Reviewing medications with issues, selecting the proper one and taking them away.